1. Getting Access
Before you can sign in, Oxford Chase must activate your account. To get started:
- Email admin@oxford-chase.com with your company name and the email address you want to use.
- Oxford Chase staff will create your account and send a password setup email to that address.
- Click the link in the email to set your password. The link expires after 24 hours — if it expires, contact admin@oxford-chase.com to request a new one.
Once your password is set, you can sign in at https://app.oxford-chase.com.
2. Signing In & Resetting Your Password
Signing In
- Go to https://app.oxford-chase.com.
- Enter your email address and password.
- Click Sign In. You will be taken to the dashboard.
If your account has been deactivated, you will see an error message. Contact your account admin or Oxford Chase support.
Resetting Your Password
- Go to https://app.oxford-chase.com/users/sign_in.
- Click Forgot your password? below the sign-in form.
- Enter your email address and click Send reset instructions.
- Check your inbox for an email from Oxford Chase Shipping. Click the Reset Password link in that email.
- Enter and confirm your new password, then click Change My Password.
- You will be signed in automatically after the reset.
The reset link expires after a short period. If the link has expired, repeat the steps above to request a new one.
Changing Your Password While Signed In
- Click My Account in the left sidebar.
- Click Change password next to your profile form.
- Enter your current password and your new password twice.
- Click Update Password.
3. Dashboard Overview
The dashboard is the first page you see after signing in. It shows:
- Balance — Your current credit balance. The balance turns red when it falls below $10.00. Your rate tier and billing mode are shown below the balance figure.
- Recent Labels — The 10 most recently created shipments for your account, showing the shipment ID, tracking number, status, and cost.
Billing Modes
Your account operates under one of two billing modes, set by Oxford Chase when your account is created:
| Mode | How it works | When to add credit |
|---|
| Prepaid |
You must have a positive credit balance before purchasing any label. If your balance is insufficient, the purchase is declined until you add credit. |
Submit an add credit request before your balance runs low. Plan ahead for high-volume periods. |
| Credit Line |
Your balance can go negative up to a pre-approved limit. Labels can be purchased even when your balance is at zero, up to that limit. Oxford Chase invoices you periodically. |
Monitor your balance and pay invoices on time. If you reach your credit limit, new purchases will be declined until your balance is restored. |
Not sure which billing mode your account uses? It is shown on the dashboard below your balance, or on the My Account page. Contact support@oxford-chase.com if you'd like to discuss changing your billing arrangement.
Sidebar Navigation
| Link | Where it goes |
|---|
| Dashboard | Home page with balance and recent labels |
| Create Shipment | Start the label creation flow |
| Shipments | Full list of all your shipments |
| Reports | Cost and volume summaries |
| My Account | Profile, password, team, API keys, notifications |
| API Reference | Full API documentation (account admins) |
4. Creating a Shipment
Creating a label is a two-step process: first you get a rate quote, then you review and confirm the purchase.
Step 1 — Get a Quote
- Click Create Shipment in the left sidebar.
- Fill in the Shipper (From) address: name or company, phone number, street address, city, state, ZIP, and country.
- Fill in the Recipient (To) address using the same fields.
- Enter the Package Dimensions: length, width, height (in inches), and weight (in ounces).
- Optionally enter a Reference — your internal order number. This is searchable on the Shipments page.
- Optionally enter a Seller Reference (prints in the Reference field on the label face) and SKU (prints below the barcode).
- Click Get Quotes.
The available shipping rates will appear. Each card shows the carrier, service name, estimated transit time, and cost in USD.
Step 2 — Confirm and Buy
- Click the rate card you want to use. It will highlight to confirm your selection.
- Review the selected rate and all address details.
- Click Confirm & Buy. The button is disabled until a rate is selected.
- Your credit balance is charged immediately. The page will show the new shipment's tracking number and a link to download the label PDF.
If your balance is insufficient, the purchase will be declined. See
Requesting to Add Credit to add credit to your account.
Sender address: The sender ZIP must be an Oxford Chase warehouse location or a location approved for your account. Oxford Chase warehouse ZIPs are shown on your
My Account page under
Oxford Chase Warehouses. If you need to ship from your own warehouse, see
Locations.
5. Downloading a Label PDF
You can download a label PDF from two places:
From the Shipment Detail Page
- Click Shipments in the left sidebar.
- Find your shipment and click its shipment ID (e.g.,
OCS-2603-0042-7187).
- On the detail page, click Download Label.
From the Confirmation Page
The label download button appears on the confirmation screen immediately after purchase. Click Download Label to save the PDF.
If the download button is unavailable, the label may still be generating. Wait a moment and try again. Labels for cancelled shipments cannot be downloaded.
6. Viewing Shipment Status & Tracking
Shipments List
Click Shipments in the sidebar to see all shipments. Filter by status, carrier, reference, or date range. Click any shipment ID to open the detail page.
Shipment Statuses
| Status | Meaning |
|---|
| Created | Label purchased. Package not yet scanned by the carrier. |
| In Transit | Carrier has scanned the package and it is moving. |
| Delivered | Carrier has confirmed delivery. |
| Cancellation Pending | A cancel was requested. Refund will post shortly. |
| Cancelled | Label voided and credit refunded. |
| Creating Failed | Carrier rejected the label request. Credit has been automatically refunded. |
| Error | An unexpected error occurred. Contact support if your credit was not refunded. |
Tracking Events
Open any shipment detail page to see the full tracking event history. Events are automatically refreshed every 30 minutes from the carrier. Each event shows a timestamp and a description of the package's location or status change.
7. Cancelling a Shipment
Shipments can be cancelled while they are in Created or In Transit status. Once Delivered, Cancelled, or in another terminal state, a shipment cannot be cancelled.
- Click Shipments in the left sidebar.
- Click the shipment ID you want to cancel.
- On the shipment detail page, click Cancel Label.
- Confirm the cancellation when prompted.
The shipment changes to Cancellation Pending while the carrier processes the void. Once confirmed, the status changes to Cancelled and your credit balance is automatically refunded the full label cost.
In rare cases, a carrier may reject a cancellation for a shipment already handed off. Contact support if you believe a cancellation was rejected in error.
8. Reports
The Reports page summarises your shipping activity for a selected date range.
- Click Reports in the left sidebar.
- Set the From and To dates.
- The report displays totals broken down by carrier, including shipment count and total cost.
Use this page to reconcile shipping costs against your internal records.
9. Account Settings
Click My Account in the left sidebar to manage your profile and account settings.
Profile
Update your first and last name and click Save. Your email address is set by your account admin and cannot be changed here.
Password
Click Change password to update your password. You will need to enter your current password to confirm.
Team Members (Account Admins only)
Account admins can invite and manage all users on the account.
Inviting a new user:
- Click Invite User in the Team Members card.
- Enter the new user's email, first name, last name, and role.
- Click Invite. The new user will receive a password setup email.
| Role | What they can do |
|---|
| Member | Create shipments, view shipments, download labels |
| Account Admin | Everything a Member can do, plus: invite users, manage API keys, request to add credit, configure notification preferences |
To deactivate a user, click Deactivate next to their name. Deactivated users cannot sign in. You cannot deactivate yourself.
API Keys (Account Admins only)
API keys allow your systems to integrate with the Oxford Chase Shipping API programmatically.
Creating an API key:
- Click New Key in the API Keys card.
- Enter an optional label (e.g., "Shopify Integration") to identify this key.
- Click Create Key.
- Copy the App Secret immediately — it is shown only once and cannot be retrieved later.
To revoke a key, click the trash icon next to it. Revoked keys stop working immediately.
Key format: New App IDs are environment-specific. Production keys begin with oxc_live_; UAT keys begin with oxc_uat_. The random suffix is 16 lowercase letters and numbers.
Email Notification Preferences (Account Admins only)
| Notification | Default | Description |
|---|
| Label created (web) | On | Confirmation email when a label is created via the portal |
| Label created (API) | Off | Per-label email for API-created labels — off by default for high-volume integrations |
| Low balance warning | On | Email when your balance drops below $50 |
| Cancellation confirmed | On | Email when a label is cancelled and a refund is posted |
| New user added | On | Email when a new user is invited to your account |
Toggle each switch on or off and click Save Preferences.
10. Locations
Locations are sender addresses that Oxford Chase has verified and approved for use on shipping labels. Every shipment must originate from an approved location.
Oxford Chase Warehouses
Oxford Chase maintains a set of shared warehouse locations available to all accounts automatically — no setup required. These are shown on your My Account page under Oxford Chase Warehouses. If you ship directly from an Oxford Chase warehouse, use the ZIP shown there as your from address.
Your Own Locations
If you ship from your own warehouse or fulfilment centre, you can request approval for that address. Approved locations are listed on your My Account page under Your Locations.
Location Types
| Type | Purpose |
|---|
| Shipping | Origin address for outbound labels — must be approved before use |
| Return | Address customers send returns to |
| Pickup | Address where a carrier collects parcels |
| Billing | Billing and invoicing address on file |
Requesting a New Location (Account Admins only)
- Click My Account in the left sidebar.
- In the Your Locations card, click Request New.
- Select the location type, enter all address fields, and add any notes for Oxford Chase.
- Click Submit Request.
Oxford Chase will review the request and email you when it has been approved or rejected. Only approved shipping locations can be used as sender addresses on labels.
Managing Your Locations (Account Admins only)
- Edit — Click the pencil icon to update nickname, company name, phone, or notes. Address fields (street, city, state, ZIP) cannot be changed — submit a new location request if the address has moved.
- Deactivate — Click the pause icon to deactivate an active location. Deactivated locations cannot be used for new labels.
- Reactivate — A previously approved location that was deactivated can be reactivated by clicking the play icon, without going through the approval process again.
Location Statuses
| Status | Meaning |
|---|
| Pending | Request submitted, awaiting Oxford Chase review |
| Active | Approved and available for use on labels |
| Rejected | Request was not approved — contact support for details |
| Deactivated | Previously active, manually deactivated — can be reactivated |
11. Requesting to Add Credit
Account admins can submit an add credit request from the Account page.
- Click My Account in the left sidebar.
- In the Request to Add Credit card, enter the Amount (USD) you want to add.
- Optionally, enter a note (e.g., "Anticipating higher volume in April").
- Click Submit Request.
Oxford Chase staff will review your request and post the credit to your account. You will receive a confirmation email when the credit has been added.
Prepaid accounts: Labels cannot be purchased until sufficient credit is available. Submit add credit requests well in advance of high-volume periods — approval and posting typically happens within one business day.
Credit line accounts: You can continue purchasing labels while your balance is negative, up to your approved credit limit. Adding credit can reduce your outstanding balance before your invoice is due.
12. Getting Support
For questions, billing inquiries, or technical issues:
- Email: support@oxford-chase.com
- Include in your message:
- Your account name
- The shipment ID (e.g.,
OCS-2603-0042-7187) if the issue relates to a specific label
- A description of the issue and any error messages you saw
For urgent issues affecting label creation, include your current balance and the error message displayed on screen.
Oxford Chase Shipping — Questions? Contact
support@oxford-chase.com